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Transforming a Hearing Aid Return into a Satisfied Patient Experience


Presented: Thursday, May 23, 2019 at 12:00 pm - 1:00 pm ET


Customer returns are a part of doing business. This includes the hearing aid industry. But a return doesn’t have to be a negative customer experience. Join educator and hearing aid specialist David Frazier, BS, COHC for this very practical IHS webinar on hearing aid returns. Frazier will provide tips, tools, and strategies on how to turn a hearing aid return visit into a satisfied client experience. Learn what to say and what to avoid in order to transform a hearing aid return into positive hearing healthcare solution.

Attend this complimentary 60-minute webinar and you will be able to:

View the Webinar Now

* All fields are required. It's very important you register yourself as this is how we verify that you actually attended.


Full Name






Zip/Postal Code


How did you hear about this webinar?
An email from IHS
Twitter or Facebook
Other online source

Are you a member of the International Hearing Society (IHS)?

What is your profession?
Hearing Aid Specialist
Office Staff


CE Credit: This webinar is no cost to attend and is also available for 1 continuing education credit for a fee.

Download the CE Quiz

Download the Slides


Speaker: David Frazier, BS, COHC, educator and hearing aid specialist

Obtaining Continuing Education Credit:

  • First, register and view the webinar.
  • Then, mail the completed quiz with payment to IHS.
  • Once the quiz is received at IHS it will be graded. You must score 70% or better to earn 1 continuing education credit and receive any bonus materials associated with this webinar.
  • Your certificate of completion will be mailed to your postal address within 30 days of receipt.
  • Fees: $29.00 IHS member*,$59.00 non-member (Payment in U.S. funds only) *Miracle-Ear IHS members may receive up to 5 complimentary webinar CEs per calendar year.

Not an IHS member? Join here before submitting your CE quiz and save $30 on each CE quiz you submit!

If you have questions regarding IHS Webinars, please email