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Transforming a Hearing Aid Return into a Satisfied Patient Experience


Presented: Thursday, May 23, 2019 at 12:00 pm - 1:00 pm ET


Customer returns are a part of doing business. This includes the hearing aid industry. But a return doesn’t have to be a negative customer experience. Join educator and hearing aid specialist David Frazier, BS for this very practical IHS webinar on hearing aid returns. Frazier will provide tips, tools, and strategies on how to turn a hearing aid return visit into a satisfied client experience. Learn what to say and what to avoid in order to transform a hearing aid return into positive hearing healthcare solution.


Attend this complimentary 60-minute webinar and you will be able to:


Download Presentation Slides

Obtain Continuing Education Credit

This webinar is complimentary to attend and is also available for 1 CE credit for a fee.

How to obtain CE credit for this webinar:

Once the quiz is received at IHS it will be graded. You must score 70% or better to earn 1 continuing education credit and receive your bonus materials. Your certificate of completion will be emailed to you at the email address you have provided.

Continuing Education Credit: This quiz is worth one continuing education credit.

Fees: $29 IHS members; $59 non-members (payment in US funds only).

Not an IHS member? Join here before submitting your CE quiz and save $30 on each CE quiz you submit!

If you have questions regarding IHS Webinars, please email

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